Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. The smartphone setting listed above can prevent users from connecting the V.360 Companion Application to the physical V.360 camera. Usually, we can solve the most network problems by doing this. How do I get it back online? Peter is the technician in Unifore, he concluded that most of users failed to setup the camera, simply because they didn't reset the camera during the initial setup. Enable your smartphone's WiFi; Open WiFi settings In some cases, to circumvent this scenario, users will have to enable the smartphone's WiFi connectivity setting to "allow" connections to non-internet enabled devices. Download the TCP Smart Camera instructions in all languages. See more I just installed a new router, why is my camera not working? If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. Your camera may lose connection with our servers or the internet on some occasions. It's good practice to keep a record of the MAC and IP addresses of installed cameras for troubleshooting purposes. We are the best source for the latest news in the Trail Camera Industry. Disable and re-enable the skill for your smart home device in the Alexa app. Restart your Alexa device and your smart home device. WiFi Doorbell. 1080P & Outdoor. FAQ. Once the warranty on the camera is over, there is nothing that can be done to fix it. Move your camera and Wi-Fi router closer together Restart the Wi-Fi router Check whether there is a wireless interference. Disconnect your smart home device using the Disable option for your device in the Alexa app. Check whether the camera is warm or cold to the touch Move the camera Restart the camera Network cameras are prevailing in today's video surveillance market. Does my camera reconnect to my Wi-Fi network automatically? If you have changed the default port number is 80, Then type the IP address of the camera: new port number into the address bar of web browser. c. Looking for your Smart Bulb. Make sure that the camera is plugged in and receiving power. If this does not happen, you can try the following: 1. Unplug the camera from the power source, and plug it back in. What are wireless bands (2.4 GHz and 5 GHz) how do they affect the ability to connect the camera to my router? Follow this link for any FAQ questions you may have. Open the web browser and type the IP address of the IP Camera into the address bar, press Enter. For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. My camera has gone offline. Download and install any software updates available for your devices. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). Usually, it ends up in a landfill. TCP/IP and UDP are two primary network protocols, we are quite familiar with the TCP/IP because if we encounter any network problems on our computers, we tend to tweak the settings of TCP/IP protocol. The camera is offline and does not seem to reconnect. In a similar manner to ping in Tip #2 above, the ARP command can be used to show the IP and MAC addresses of devices connected to the network, just type "arp -a" at the command prompt. We always welcome phone calls (1-800-791-0660) or emails, but all we can do to troubleshoot cameras is go over the steps at the top of the page. Why was I automatically logged out of my mobile app? The camera is designed to automatically reconnect once there is internet available. In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet. Then, re-enable your smart home device again. Video Installation. 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