The Tandem telephone service is ineffective, requiring callbacks hours later, rather than someone answering the phone. Tandem Diabetes Updates Pump Software With Cool Changes! I am back to multiple daily injections, and my control is far better than what I could achieve with my new Tandem pump. I have tried the Autosoft 90, the TruSteel, and am now using the VariSoft. I am visually impaired and have some neuropathy in my hands due to diabetes. Reviewers write the most about Tandem Diabetes Care T Slim Insulin Pump and give it 2.8 stars out of 5. That would have been helpful to have known when dealing with the Tandem sales team. This much-anticipated system connects the t:slim X2 pump with the Dexcom G6 CGM (continuous glucose monitor), providing glucose prediction and auto insulin shut-off when a … I hope you get the customer service you need to address these concerns, and it gets much easier. What can we help you with? There is not enough information available to create the chart. A Review Of The Tandem T:slim X2. Correction boluses aren’t working properly to reduced sugars. 2 Likes. My customer service experience was horrible and ultimately in the end I foresee myself needing to find another medical supplier. My weight has also been consistent. If you were looking for someone to advocate for your best interest do not use this company! To my knowledge (having been using pumps of different brands for 15 years) the tube gets filled when you prime and stays in the tube as the next push of insulin from the pump now feeds to the filled canola. Attached to my hip is now a t-slim pump, which is touch screen and bright and shiny and I feel like I am sitting at the cool kids table. These pumps fail to work or to work properly. Jan 5, 2018 DTN Staff. Thanks! It is an innovative insulin pump technology that can be updated remotely by the user to install new software onto the pump device as new technologies become available. Do NOT choose Tandem under any circumstances. I just received my pump and had my training appointment with the nurse at our local clinic (who incidentally has the same pump). I had used Medtronic pumps for twelve years, and it was time to upgrade. I am only wondering this after reading your post. I will be saving for a new pump from Medtronics! Hi Carla, sorry to hear about your struggles, we have heard from a few peole about these kinds of issues. The Tandem X2 requires a series of three specific touches to unlock the pump and then suspending insulin delivery would require a minimum of three additional touches. With all the vibrating, alarming, and issues, the Tandem pump constantly reminds me that I’m diabetic and it’s an unpleasant experience. 4th and most important, give the pump (as a new X2 user) approximately 3 to 4 weeks to allow the IQ tech to completely learn your insulin use and habits. That way I might have gotten my transmitter by Friday or Saturday. Icons display on the pump screen to visually indicate when insulin delivery is increasing, decreasing, or stopped. I fully agree with Payton’s comments above…Tandem is awful! I had placed an order on Friday were supposed to get it shipped overnight for Saturday never did get it need to talk to my Representative who I do not know who it is please I need help. Review #2238807 is a subjective opinion of poster. Understaffed and overwhelmed tech service needs to be addressed to make the Tandem experience a satisfactory one. From shop InsulinPumpBands. The technology . I use a Tandem T slim insulin pump for my Type 1 diabetes. It forms a part of the t:slim X2 System that receives and displays continuous glucose measurements from the Dexcom Sensor and Transmitter. To make matters worse, the occlusion alarm is SO LOUD and you can’t disabled the sound – so I have a pump that has occlusion errors constantly, which occur in public, so it appears that I have some embarrassing dangerous medical emergency happening. When I removed the “old” one, it was in perfect condition with a straight pickline, brand new tubing, and new cartridge with more than 100+ units of Insulin. This pump is a nightmare for me. No insulin pump is ever going to be a cure, but pumps can drastically improve quality of life. Questions about our services? I like the touchscreen and the “modern” look of the pump. Our Story ; FAQ’S/CONTACT US; Login ; Cart / $ 0.00. The same company, Tandem manufacture both of these insulin pump options. User's recommendation: Do your research before making a purchase or agreeing to a type of insulin pump. The nurse called to check on my progress which led to her contacting her rep. Since I received my pump In February of 2020 the person who trained me didn't even know how to train me correctly, and she stated that to me. I’ve been on many different systems in the past 19 years of life with Type One. I spoke to the Tandem service representative at 2.30am, the same morning. Received pump from tandem less than one year ago and have issues ever since they have the worst customer service ever. I can read the screen and the pump and the sensor communicate properly. Since then she’s managed her diabetes with multiple daily injections, the Disetronic H-Tron+ (which has since been discontinued), the OmniPod, the Animas Ping, the Medtronic Revel, and now, the t:slim. Poor experience with Tandem again after closely following the arrival of their t: slim review UPDATE i... Brand received 29 reviews pump, insulin doesn ’ t realized the problem, and ’. From Dexcom of which can not get it off hour, then left my phone number of. 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