@gtbevvhl @tweethue no worries, understand that for sure. Hub wouldn't connect to pc app. Don’t bother with @tweethue customer service. Could better buy the cheaper IKEA. @tweethue hello! To resolve smart lights problem, read following, Compatibility of smart light with Alexa product, Check, if your phone, Alexa app, and the echo device are all connected to the same Wi-Fi network. @tweethue still not working hue with Google Home. Spent way too many hours figuring this out. Is there an outage on your end? @KarlAustin If not, how do I fix it and get it connected again? I have uninstalled and reinstalled the Hue and Alexa apps but when I go to connect, Alexa says she is unable to link Hue with Alexa. If your Philips Hue lights aren’t responding, maybe it’s time to move your Hue Bridge. @tweethue Hi, I have a problem with my brand new hue play bar lamp. @tweethue Hi, is the Hdmi Sync Box fully compatible with the Xbox Series X? ?‍♂️, @tweethue I have an hdmi sync box between Series X Xbox and TV. It was blinking earlier but now it is off completely. Thanks. Am I missing something or can the sync box only do power states? It seems to intermittently be bringing down my @Ubiquiti AmpliFi mesh network. @tweethue having problems with the sync box syncing with my fire cube ( it won’t) but syncs fine with the nvidia shield and switch. Bought a lot of money for hue lights and not connecting to Google Home, @tweethue Hope this helps if anyone else gets the same problem! @tweethue Yes it works even when I connect to the mesh. Red circled exclamation mark in the Hue app. Is there a fix to this? favorite this post Nov 17 Apple Watch Series 4 Stainless Steel GPS+Cellular 44mm @tweethue hi there, after upgrading to bridge v2 i cannot connect my account to the bridge for remote control or alexa support. Very poor customer service for what is ultimately a very simple issue. @tweethue I have a 2 meter led strip of which a couple of leds stopped working after a week. @tweethue I’m having problems again with the light. @tweethue Hi. @tweethue I have 22 hue lights. How can I fix this issue? @tweethue I don’t have enough ports to dedicate one to a smart hub. @tweethue Can't connect hdmi sync box on either android or ios. @tweethue hi, I’m having problems with my Hue Bridge. Cheers. I have all the apps off on my phone. @tweethue I’m having problems with my HDMI sync box. @tweethue Still having this issue. @tweethue I got it working again. @tweethue Thank you!! That’s not the issue. Anything that I can do to try and fix this issue? When it stops working its saying in the app that there is no signal to the sync box. Video fine. Are you aware of this and working on a fix ? Ideas to fix? Now it doesn't work at all. The network switch should provide the same functionality as direct router connection with regard to internal network capabilities, no? The all-new Philips Hue bluetooth smart light bulbs connect directly to Alexa. @VMwareBrendanR @KennethMurphy2 I changed the Bridge to another ethernet port on my router, that seems to have solved the problem. Thanks again! #accessibility. @tweethue Still having this issue. Thanks #hue ? Very poor customer service for what is ultimately a very simple issue. @poisoned91 @the_tycoz @tweethue Yup, it worked the following day. @googlenest I think the problem is @tweethue since other partnerapps (Neato, Bosch & Honeywell) do connect in the Google Home app. If not please raise this as an issue or provide workaround. The issue is the require Hue itself to dim and not the hardware dimmer switch. Hdmi for fire cube is in hdmi 2. Straight away, you'll be able to use the Dimmer Switch to control the Hue bulb: turning it on and off, and adjusting the brightness. If not, how do I fix it and get it connected again? Hope you are well! So, am stuck troubleshooting. @helzwelz @tweethue Thanks for all the assistance, but I've tried this as well and it didn't made a difference. It’s working thru the hue app. Latency/lag on response of lights etc is unusable. This is never okay, but epsecially not on NYE, when I'm trying to entertain just one friend. Hey, @tweethue. I’m wondering why. @tweethue I have 3 of 4 outdoor lights Unreachable,I have switched the power on/off as suggested, anything else you can do to help? Seems this is a common problem wish I read all the bad reviews of this device first. The issue resolved itself after a few hours. I have a Hue bulb which is flashing on and off / unreachable on my app. @oakey1979 Hi there, Gareth. This would have saved a lot of people, a lot of time. I’m from Mexico. I think it’s the Hue Bridge as when I do a reboot of my router with the Bridge disconnected, everything is fine until I reconnect. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. My bulb was working fine before I switched. @tweethue Refund time. Thanks #hue ? @AlphenShannah Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." After 10 minutes it stopped working and change the status to "unreachable" . Don’t understand why. @Stylisholdman It seems to intermittently be bringing down my @Ubiquiti AmpliFi mesh network. I deleted the bulb from my light setup and it keeps blinking. @phoenixdeac @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. @tweethue is there someone who can talk me through setting up my hue system including Hue Sync Box. Thanks for your help ? To fix smart light not responding issue, take help from the setup smart lights for echo troubleshooting guide. When I use the Xbox, it’s fine. Say, "Alexa, set the bedroom light to orange" - You can also control shades of white on your Philips Hue white ambiance lights, from cool energising daylight to relaxing warm white light. @tweethue is there a problem with out of home control right now? My hue syncbox app won't connect and my syncbox will not reset when holding down the power button. @tweethue I purchased hue light bulbs to work with Alexa. @tweethue Can't connect hdmi sync box on either android or ios. @tweethue I moved it next to the light. Seems to have fixed the problem. @tweethue I moved it next to the light. @jfranks0987 If I go into the alexa app it says "Device is unresponsive" but I can control them fine through the hue app. Looks like maybe it has a fault. Issue #5 – Amazon Alexa and Philips Hue Connection Problems. It adds it just fine but then says device unresponsive. But warranty is still in until January. “Alexa, turn my {room} light green.”. Do you support t/s through DM’s? Check your connection". "Couldn't update the setting. But the issue is apps like google home and Alex they keep on losing out, Apple home and hue app don’t lose out. The lights went out so I checked connections and all ok. Thank you again for the quick responses and being so communicative. @bruane2 Won’t be able to return it to the store as I had to extend the control cable. Philips hue should have notified that the website was down. @ferrnbueno @tweethue Exact same issue here. @SitarGuru @STKFCLFC @tweethue We are not able to connect Google Home & HUE. @markwirth @tweethue Hi there! Is all the smart home stuff on the fritz right now? Make sure things are labelled 'light', 'heating' and so on. I tried resetting it to its factory settings without any luck. My hue syncbox app won't connect and my syncbox will not reset when holding down the power button. When I switch over to the Directv, the Audio will sputter. @Rpalhano1 Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. Purchased on Amazon, and I have around 7 other Hue bulbs currently with no issues. It adds it just fine but then says device unresponsive. @JKMPN Thanks for your message. I have it passed through a sound bar. Thanks. I followed all instructions but not working, @tweethue I keep get am error when trying to connect hue to the google assistant. Could better buy the cheaper IKEA. @terry_levine Alexa Echo Tower 1st gen. $35 (howell) hide this posting restore restore this posting. Thanx for the help anyway, have a nice christmas! Was working yesterday but not today. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. Have you heard of similar issues with the new Xbox/SyncBox? Tried using another ethernet cable, rebooting the router and turning off & on but still not working. I don’t have another one to try it with. @tweethue I bought two new cables, one for the sky box and one for sync to tv. I'm trying to connect a already installed device in the Google Home app and it keeps on giving this not working webpage. @tweethue Did a full factory reset but have the same issue.. @tweethue Yes. But can Philips Hue light bulbs also be controlled without bridge with Alexa? It’s just the bulb next to google mini in the bedroom that is the problem. Not sure what happened, Every smart light that works with Alexa has a featured brand. The website which it sends us to isnt working. ? Video fine. Help? I also tried to connect the account on two other devices with no luck. @tweethue ever since the Hue adaptive lighting FW update, the response times of your products in Homekit has gotten terrible. The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. Google Support said that it could be Philips Hue website is down? @tweethue Morning. The power signal states work fine it’s just the volume. They available 24/7 and happy to help. It’s been working fine without one for 6 months. I’ll try both of these and hopefully they remedy the issues. Seems to have fixed the problem. That is correct. @tweethue Note: Unfortunately I am not able to. More people have this issue.. @Ronjans37532736 I haven’t changed anything in the setup for months. When I switch over to the Directv, the Audio will sputter. We figured out eventually that this issue was caused by the network on my phone being configured as a "guest network" even though it was our normal one. When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. Neighbours aren't happy! @marcellomurgia @thomas_santana7 @googlenest @tweethue Maybe an issue for a lot of us customers? They have stopped connecting at all and Alexa cannot find them. @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. @tweethue is there someone who can talk me through setting up my hue system including Hue Sync Box. It says unable to link account. Can you help? Help! Is there a fix yet? @tweethue Hey there, your API seems to be down...I can't connect my Google Home.... @scottyrobson Thanks for the help anyways! Cheers. @tweethue Yes. It’s only when I try to connect it to google home that it fails. @tweethue I keep get am error when trying to connect hue to the google assistant. I saw a post about wink not responding and I'm having that issue too but my hue lights are also not responding either. Your Alexa has trouble understanding you. Restart both the Philips Hue bridge and the Echo. @MartyJ1014 @tweethue Why won't any of my hue lights work with Alexa? Press question mark to learn the rest of the keyboard shortcuts. That fixed the issue. (No errors on the switch) The Hub has 3 lights lit. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? @tweethue Do your research, people are experiencing issues with your software. Can you help me out please? Philips hue should have notified that the website was down. Unplug and wait 10 seconds. I have all the apps off on my phone. The SyncBox will not detect any signal at all from the Xbox. Both bridges (in different houses/internet connections) just display unable to connect. If you've created a scene in the Philips Hue app, you can discover and control it through Alexa. Is there anything else I can do? Thanks! I see that customers has the same problems for a long time.i have a bad customer experience. Still not working. Some work, some don’t. @tweethue I am having setup issues with my Hue Bridge and HomeKit. Tap Zigbee channel change. What's going on? Yes! I have restarted the bridge and the router multiple times. @tweethue hello! While holding the button, plug into an outlet. Was working yesterday but not today. Within the Alexa app, the thing to do is make sure things have unique names. Do NOT tap on Discover devices yet. @tweethue Yes it works even when I connect to the mesh. I’ve reset the google devices twice. I can still control it with the app but not by voice with alexa @unbrelievable @tweethue @damenknight I am having this same issue. ? Swipe right to reveal menu or tap on menu button. Sync soft reset doesn't do anything. @krystenmarlette Looking through the reviews for the skill it seems a lot of others are having a similar issue in the last week or so. @tweethue I'm trying to get the Hue Sync app to work on a MacBook pro and I get an "Unknown Error" message when I try to start the sync. Please help, I try everything... @tweethue Content works fine and is passed through with no issue; TV recognizes the DV content. Open the app and go to Settings, tap Hue Bridges and select your Bridge by tapping the ‘i’ icon. So it may be an Xbox issue? @tweethue no other accessories than just bulbs, already checked for updates. @tweethue hello! She's always on—just ask for information, music, news, weather, and more. The network switch should provide the same functionality as direct router connection with regard to internal network capabilities, no? When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. It now requires I have a Hub to re-enable to skill. Unfortunately, I have already tried that. @marcellomurgia @tweethue It's working now. Lightify lamps and strips are spread around the first floor and basement, Philips Hue is on the second floor (I got a really good deal on a lot of Hue products when Bed Bath & Beyond decided to clear out their inventory, otherwise I would be using the Lightify product in the upstairs as well). I’ve “cleaned” my hub, but still the same. @tweethue hi there, could I get some help with connection issues I'm having with the HDMI sync box? I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Thanks for your help ? @TheTSW @trigger_tank “Alexa, set the {room} light to orange,” or “Alexa, make the {room} warmer,”. @Sandra2016K I’ve reset the google devices twice. Unfortunately, I have already tried that. Philips has the worst customer service. @DasBoooooot - The bulb is unreachable in the app. You got any more stuff that may cause the issue? It ended up working last night. @tweethue Hi, I’m having some problems with the SyncBox and the Xbox Series X. @suzzysnet It almost seems like a radio issue on the hub as the hub isn't disconnecting. @tweethue BTW, these issues started to appear since we activated the Vimar/Hue integration. @sschultz51 Any help much appreciated! Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." Love that I spent a TON of money with @tweethue and their hub doesn’t connect, lights won’t turn off and NO customer service. @tweethue I need some help please! Thanks, Page last updated by @ArtemR @neoncolonyreed So now, I have to get up and turn off the lights manually, like a damn Neanderthal. @terry_levine @tweethue Hi There! What's going on? @tweethue Hope this helps if anyone else gets the same problem! If you’re trying to add lights to your Hue Bridge, but it’s not finding … Trying a fresh app reinstall but now the app is unable to link. We're sorry to hear that you're experiencing issues with your Hue bulbs. @AndyE_83 @tweethue Please could I have some assistance? Before that, same location for the Bridge, same lights, all fine. @tweethue Hi, is the Hdmi Sync Box fully compatible with the Xbox Series X? Asking Alexa connect a already installed device in the Google home app it... To dedicate one to try it with the Xbox Series X mini in the issue! 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