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Eligible passengers include Diamond, Platinum, Gold, and Silver Medallion Members, SkyTeam® Elite and SkyTeam Elite Plus members, passengers that have purchased full fare Y, M or B class of service, and companions of Preferred Seat-eligible customers. You can call Platinum at phone number, write an email, fill out a contact form on their website www.platinum.com, or write a letter to Am Ockenheimer Graben 23, Bingen, Rheinland-Pfalz, 55411, Germany. Follow through. On top of our rich and award-winning Gold Support, Platinum Support provides customers with priority handling of service requests and direct access to our technical expert team. This estimate is based upon 27 American Express Platinum Customer Care Professional salary report(s) provided by employees or estimated based upon statistical methods. 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