© 2004-2021 ComplaintsBoard.com. The algorithm is subject to change in future. Nothing was delivered on Saturday. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Filter by: Filter by: lesleyann abbott 1 review… Thank you. We are processing your message. Read 12552 customer reviews of the Prestige Flowers - www.prestigeflowers.co.uk & compare with other Online Florists at Review Centre: Page 2 WRITE A REVIEW ★★★★☆ 4.2 / 5. The flowers were now ready for collection from their depot! What is your customer experience with Prestige Flowers? Prestige Flowers ranks 38 of 230 in Flowers / Florist category. | Read 81-100 Reviews out of 55,494 Happy with it. Read All Prestige Flowers Reviews Anonymous Easy to use web site, the flowers were delivered on time. The customer care responses are simply copied & pasted from the terms & conditions on their website. Review #2313816 is a subjective opinion of poster. Instead, they received nothing and I was forced to pay for a terrible service with no option to discuss. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Reviewers write the most about Prestige Flowers Flowers and give it 1.4 stars out of 5. Many thanks for your help Prestige Flowers. Reply from Prestige Flowers. Do you agree with Prestige Flowers’s star rating? Free delivery on select bouquets. Most commonly, consumers tend to contact Prestige Flowers to ask questions about: Shipping and Delivery, Request for Information, Payments and Charges. No one attempted to deliver them to her on Saturday and no card was left to say where they were. Thanks, I had sent my Daughter Flowers which were to be delivered to Jade Ifediora, but I gave the wrong address, I put 174 London Road South but it should have been 274, London Road South bein delivered before 12.15 Please could someone get back to me urgently Thanks Jacqueline Murray. The Prestige Flowers and Prestige Gifting the parent company have had advertising complaints upheld by the ASA against them in regard to several issues. Simple, straightforward efficient transaction and delivery of a wonderful bunch of flowers. When the flowers (gift set) had not arrived by 3pm that day, I tracked the delivery on Prestige Flower's website, which stated they had been 'dispatched'. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Prestige Flowers Customer Service. My son who lives in the USA ordered flowers for his mum (my wife)as a birthday gift from them and the grand children.Were supposed to be delivered on the 10th September but didnt turn up ,Its now the end of the 11th Sept and still no sign .They were not cheap either.Not impressed. They will not call you (even after multiple requests). Services of Prestige Flowers. - 1805047 I specifically used this service as it stated it used a courier service and would deliver in a Covid safe way. The flowers DID NOT arrive until the following day. On the Saturday when they had not arrived I contacted customer services. My mum loved these flowers for her 93rd bthday... thank you, def recommend using prestige to others and will use you again. Prestige Flowers is voted #1 for next day flower delivery and Review Florist UK Editor's Choice. Review #2311132 is a subjective opinion of poster. I won't use them again. The flowers were beautiful & a good price, will definitely order from prestige flowers again 4 weeks ago Prestige Flowers has a 4.61 average rating from 122,373 reviews Rights Reserved, You Are About to Contact PissedConsumer.com. Useful. It is really not right and I would like a full refund on these and I will not remend you for flowers my mother in law lives in chesterfield. I paid and ordered delivery for Saturday (medium flower bouquet paid for, luxury card red wine and complimentary chocolates. My credit card was charged for the flowers. Royal mail left a card asking for collection from the post office. We are passionate about Floral Art and Quality Designs. Paid the postage which on many other sites was free only to discover that the items were posted to Royal Mail who failed to … Due to the sheer volume of deliveries it appears as though the Royal Mail are having a delay in updating the tracking. Flowers delivered with FREE chocolates. So look at my two photos and tell me which were on your website and which were delivered? www.prestigeflowers.co.uk Visit this website www.prestigeflowers.co.uk. I chose standard delivery as I had ordered well before 2pm. It isn't easy in lockdown and flowers do spread happiness. Great! is a nice opportunity to tell I love you to my family! Ordered flowers for Mums 90th birthday 1 week in advance. The free chocolates were 18 days past their Best Before date, too! Pissed Consumer © 2021 All All I was offered was a refund on delivery charges. 1. 4351 Heritage Drive I asked to cancel the order and get refund. Read 1 more review about Prestige Flowers Only the latest review will count in the company's TrustScore Ann Jones-Davies 5 reviews. The service is great when you have to contact customer services and couldn't be friendlier. I ordered a £60+ bouquet and on the day of delivery had a text and an email from Royal Mail saying that they had tried to deliver but no one was in. I have used Prestige Flowers now 3 times in the last couple of months, and every time the flowers have always had amazing feedback. I ordered flowers on 09/14/18 from Liverpool, New York USA. Prestige Flowers ranks 191st among Flower Delivery sites. hi, thank you for your review, happy to … Read 92Watson's review of the Prestige Flowers - www.prestigeflowers.co.uk, 118 of 12549 Prestige Flowers - www.prestigeflowers.co.uk reviews, & compare with other Online Florists at Review Centre USA. Inconvenience isn't the word some random person is gonna get a bunch of flowers from me and I've been billed by them AVOID THIS COMPANY AT ALL COSTS they should not be allowed to trade. Contact Prestige Flowers Customer Service. Recent recommendations regarding this business are as follows: "Do not buy", "Do not use these", "Zero". Bucine I ordered flowers and chocolates from Prestige Flowers located in Camborne, England, phone number [protected] for my Mums 71st birthday. The whole point of birthday flowers is that they should arrive on the specific day. I'm sorry my mum wasted her money on this and will be taking steps to ensure she receives a refund although from what I hear, Prestige Flowers are not particularly forthcoming in that department!! Italy Contact Prestige Flowers customer service. "I can see that we have the delivery date down as 07-06-2018. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Flowers delivered with FREE chocolates. Surly if the person isn't accepting the flowers its best to call to check the address. You can call Prestige Flowers at phone number, write an email, fill out a contact form on their website www.prestigeflowers.co.uk, or write a letter to E Mill Dean Clough Mills Halifax, West Yorkshire, HX3 5AX, United Kingdom. View full Prestige Flowers overview Prestige Flowers has a consumer rating of 1.05 stars from 239 reviews indicating that most customers are generally dissatisfied with their purchases. Please advise as I am looking for compensation. I ordered a £60+ bouquet out of two bunches which I requested together and they came separate the two bunches together look like a £10 bunch of flowers I could of hit from most super markets. They are unreliable and their customer service is the most appalling I have ever encountered. Our flower UK delivery service runs 7 days a week and next day delivery option is possible when you order flowers before 10 pm with our flowers by post. I ordered flowers for my wife as I work away. A friend of mine just received flowers from Prestige Flowers here in Germany and I was inspired to send some to my Mum back home in the UK. Prestige Flowers are not responsible for any order where the recipient refuses to accept the item. Check out what 54,507 people have written so far, and share your own experience. Review #2271627 is a subjective opinion of poster. Read 12552 customer reviews of the Prestige Flowers - www.prestigeflowers.co.uk & compare with other Online Florists at Review Centre. | Read 15,921-15,940 Reviews out of 54,507 4 weeks ago Prestige Flowers has a 4.61 average rating from 121,855 reviews Related Photos & Videos Prestige Flowers by jane Rudd My friend had to go and fetch her flowers! I asked if they could be resent i would pay the postage he said no. Read 1 more review about Prestige Flowers Only the latest review will count in the company's TrustScore Byron 2 reviews. The flowers are always of wonderful quality, they are fair in price and they always arrive on time. Review #2195105 is a subjective opinion of poster. You can order their flowers online, and they will deliver them to your home. 1 week ago Prestige Flowers has a 4.62 average rating from 118,501 reviews Doing nothing would be this company's favorite pastime, if they had the energy for it. She works for the NHS and had a birthday off work. What can we help you with? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. There is no number to contact. A customer review of Pretige Flowers. | Read 53,801-53,820 Reviews out of 57,495 User's recommendation: Don't buy from this company if it's for a specific date. 2.1.5 Do they really think we cannot see their flowers are DEAD? If you wish that your prior post be removed, submit a notarized letter, Poor service and customer service attitude. I placed this an order 5 days in advance for my Daughters birthday. Prestige Flowers will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item. Prestige Flowers ranks 41 of 229 in Flowers / Florist category. User's recommendation: Definitely would use prestige flowers again. I would like my card reimbursed for $62.15. Review #2189726 is a subjective opinion of poster. Unfortunately it was partly my fault as the address i gave was incorrect. FOUND IT!! Consumers complaining about Prestige Flowers most frequently mention customer service, next day and royal mail problems. Terrible service I sent 3 emails and not 1 response. Prestige Flowers always has the best… Prestige Flowers always has the best products at the right price. When I complained I was originally offered £15 voucher of which I refused as I will never be using there website so they passed me onto someone else to email a picture over to which they told me the flowers where correct (strange as I had already mixed the bunches together to make the one large one I originally asked for) even now the bunch together I can get from my very small local grocers for less than half the price but chose to try online for variety! Review #2268649 is a subjective opinion of poster. User's recommendation: Absolutely not. Anne Cost Order No. Prestige Flowers ranks 38 of 230 in Flowers / Florist category. This is just unbelievable and I implore you do not order anything from this company. The price level of this organization is high according to consumer reviews. Prestige Flowers Reviews - www.prestigeflowers.co.uk. Recent recommendations regarding this business are as follows: "Persevere and contact the suppliers. I pre-ordered flowers six days in advance of my parent's 50th Wedding Anniversary as was unable to be with my folks on their special day until a few days afterwards. Packaged very well and Flowers were in good condition. 13090 Ordered a bouquet for a friend. My mother sent me a message on my birthday asking if I'd received the bouquet of flowers she'd ordered. User's recommendation: Do not order from theese. I ordered a bouquet in advance, I received a confirmation with the day they would be delivered. There is not enough information available to create the chart. They expected 82yr disabled lady to pick up from the post office. I will never risk ordering with them again. Useful. I will be reviewing them on every site I can find as they have now ignored my email when I pointed out that the picture was actually of the two bunches together not of just one. Placed the order on Monday 9th of November 2020 for delivery on Saturday 14th November 2020. They were half dead upon arrival. Prestige Flowers Reviews 51,486 • Excellent . Poor service and uncontactable! Review #2234211 is a subjective opinion of poster. I emailed them as there phone number is a fake and I got a reply saying that the order has been prepared ready for dispatch so they can't change the order sorry for any inconvenience caused. Contacted prestige they emailed me back saying they were. I contact customer services again on the Sunday and was told as I used standard delivery the would not arrive until Monday. . Prestige Flowers was first mentioned on PissedConsumer on Mar 18, 2012 and since then this brand received 1070 reviews.. Prestige Flowers ranks 38 of 231 in Flowers / Florist category. Very angry customer. So I ordered flowers and a balloon for my partners birthday on the Saturday. Sad thing is someone has paid for these flowers in good faith presuming theyd be sent to their desired recipient!! I said the Saturday would be OK but let delivery service porch door would be open as my mum would not be there as she had already waited in for 2 days. Prestige Flowers - Awful flowers and worse customer care Awful flowers.... had them sent through for 30th anniversary.... roses were all diseased and dying.... complained and sent second bunch just as bad as first..., would of thought would pull out all the stops to clear up problem..and make customer happy.... certainly had the chance. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. They kept telling me that the flowers had been delivered which of course they had not. Review #2283096 is a subjective opinion of poster. They refused. When I couldnt reach them on the phong I emailed them instead advising of what had happened and requesting a phone call ASAP... this was eight hours ago and still no phone call. Their response was no, but I could avail of a 10% discount on future purchases. They really were not bothered and did not offer a resolution. The actual address I wanted them delivered to is about 10 minutes. Review #2286386 is a subjective opinion of poster. Prestige Flowers are one of the UK’s leading online florist. What an empty gesture. Ordered a bouquet of flowers for a friend who is going through a tough time at the moment as well as turning 50! Prestige flowers are an excellent flower delivery service and I will continue to use them throughout the future. Do you agree with Prestige Flowers’s star rating? Flowers will be wilted by now! Do you agree with Prestige Flowers’s star rating? Order date - 27th July at 15.26 pm ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Furthermore, the flowers lasted all of 2 days before they started dying. Write a review Write a review Reviews 51,486 Write a review. Review #2301019 is a subjective opinion of poster. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. I ordered Bouquet with Chocs. Not worth it's money and all customer services want to do is give me a voucher which I won't use as I won't be reordering so they arnt out of pocket. My call was dealt with quickly efficiently and total satisfaction by a calm reassuring and professional representative. But when i asked why they didn't call the person who's phone number i gave he said this was discretionary. Check our FAQ. I really, really, really wanted to treat them to a beautiful bouquet as both have been extremely ill. They were not delivered on that day, and instead delivered the following day which made them pointless as they were for a birthday. FOUND IT!! Free delivery on select bouquets. WARNING: Whatever you do do not buy flowers from Prestige flowers. Initial Prestige Flowers complaints should be directed to their team directly. 52021 From my experience the pictures shown on my order where not representative of what was being ordered or what was actually delivered. I put in the address I wanted them delivered to and after checking the email I realised they had put the wrong postcode in. Via Della Costituzione 3 The flowers my friend recieved were absolutely gorgeous and so colourful that I sent similar bunch of brightly coloured roses to my Mum. Check out what 55,494 people have written so far, and share your own experience. To cut a long story short, the flowers arrived 9 days late and what a sorry looking bunch of wilting blooms they were! These were Birthday Flowers. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. I went on website on Friday and it said order before 2pm for next day delivery. Review #2191919 is a subjective opinion of poster. The address on the boxes is only a few streets from me, so I tried to deliver them myself!! Eventually got a number, was offered delivery costs back only. They did not arrive. I haven't seen her for almost a year now and wanted to let her know I love and miss her on her special day. I was surprised as nothing had arrived and there was no message in the letter-box suggesting we'd missed the delivery service. Prestige Flowers was first mentioned on PissedConsumer on Mar 18, 2012 and since then this brand received 1076 reviews. Overall, an extremely frustrating and disappointing transaction that left me out of pocket (significantly). Prestige Flowers — flowers delivery My mother sent me a message on my birthday asking if I'd received the bouquet of flowers she'd ordered. I request a refund from Prestige Flowers because I had provided them with a six-day lead and had been told by one of their customer care team that they would arrive between 6am and 8pm on the date I had requested. They also include extras for free like little boxes of chocolates. Contacting you is almost impossible. I contacted Prestige Flowers through their website as the telephone number is an 0844 number, which meant a delayed response. This is the second time this has happened; the first time I thought it was an oversight and the flowers were only quarter dead, but dead flowers are dead flowers just the same I guess. Finally, it got resolved after complaining and delivery was correct x, I ordered a £50 Birthday basket. Read 1 more review about Prestige Flowers Only the latest review will count in the company's TrustScore Andy P 2 reviews. Prestige Flowers blamed Royal Mail for the delay, although Royal Mail confirmed that the flowers were not given to them until that day (a day late) - which was further proved by their tracking system. Recent recommendations regarding this business are as follows: "Do not buy", "Do not use these", "Zero". Within hour or order I asked to change delivery address to original delivery address I typed in but was told it can't be done. Service 10 All I wanted was for my parent's to have a beautiful bouquet to show I was thinking of them. Check our FAQ, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Recent recommendations regarding this business are as follows: "Do not order from theese", "Buyer be warned", "Definitely would use prestige flowers again". Prestige Flowers Overview. However the names on the boxes are of people not known at this address! Delivered to wrong address when checked were given wrong post code when i offered to give new address and offered to pay postage they refused to redeliver, I was charged twice for order 356**** #423**** ordered on Sept 8/2020. What happened? User's recommendation: You can purchase with confidence. Delivery didn't arrive on the due date even though Tracking said it would. Useful. As my mum did not want to be disrespectful to me she accepted the flowers. This is my first experience but I'm really happy about the service, selection, particularly it's not that easy to buy flowers at a shop under the current climate. I asked for refund they said they don't do refunds. I am really disappointed in the service as I ordered flowers to be delivered to my mother in law birthday is tomorrow and I ordered them to be delivered today I will not be ordering flowers on line anymore it is very dissatisfaction I am not. A very disappointing service. Please help w/ this I shall definitely use this company again. Delivery address - Mrs Anna Tavanti Flowers were quick to order online, with over 40 arrangements to choose from. I will never order from this company again, I will take my business elsewhere. Great! Total embarrassment and disappointment all around. all wilted and unfresh as it was 2 days late so didn't arrive on time for the birthday iether. Read All Prestige Flowers Reviews Anonymous I have used Prestige Flowers on a few occasions & received myself flowers from Prestige. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I had tried calling prestige flowers this morning to advise but no answer. Our shop is very trendy, European style shop located in Woodbridge,ON. I contacted Prestige Flowers to check if they were on the way and received this: GB. Do not buy from these the website is misleading and the bunches are tiny especially since I paid extra to increase the sizes!!! Flowers failed to turn up even after the 6pm deadline, extremely annoyed at this, and then when I tried to contact Prestige Flowers, I hit a blank wall. I can assure you that this order has been dispatched and our delivery times are between 8am and 6pm. Review #2163806 is a subjective opinion of poster. You can find contact details for Prestige Flowers above. Two boxes of flowers delivered to my address when it clearly states a different address on both boxes. Arrezzo Apparently you can... Failed delivery date, resent as a so say gift 2 days later. They are beautiful and last for ages 2 hours ago Prestige Flowers has a 4.61 average rating from 122,879 reviews Related Photos & Videos Prestige Flowers I contacted my friend today at work she said a person from a building across the street from her brought them over today. Do you have something to say about Prestige Flowers? Write a review. www.prestigeflowers.co.uk. Does this company have no morals? Check out what 57,495 people have written so far, and share your own experience. I ordered a bouquet of white roses for a family member in Italy and they have never arrived. Tried to find phone number, nothing. Until she comes home from work tonight we will not know if it's a complete delivery. The flowers which should have arrived to my friend in France who had just come out of hospital on 16th October never arrived to this day. Or redeliver 3 days late. Read 1 more review about Prestige Flowers Only the latest review will count in the company's TrustScore Rosalia Alejandra Martinez Islas 1 review. Share. They were charged to my credit card but not delivered as you do not deliver to Ireland and that's where they were going. If I do not have any information, I will leave a very bad review and contact my credit card bank. I would like a refund from this Company but from what I have read from other customers this does not happen, Help please. Thank You for Your Reply! The website is very easy to use and send gifts. Prestige Flowers offers unique, premium and stylish floral designs for all occasions from Weddings to Funerals We Deliver across Greater Toronto Area. Why on earth would I use the services of a company that failed to provide in the first place?! Reply. Flower delivery by Prestige Flowers, Voted #1 on Review Centre and Review Florist's Editor's Choice 2014.We have an incredible selection of vibrant and elegant hand tied bouquets. ", "Do not buy", "Do not use these". Got them on the 28 and half of them are dead not happy with my order so i would like a refund please Thank you kathleen lowe. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. Absolutely disgusting 'company' who clearly have no regard what so ever for its customers. Share. I have used Prestige Flowers several times to send flowers etc, to family members and they are extremely delighted to receive beautiful flowers. Liverpool, New York Read 2 more reviews about Prestige Flowers Only the latest review will count in the company's TrustScore HM 1 review. Review #2315914 is a subjective opinion of poster. And also missing items. Great! I was surprised as nothing had arrived and there was no message in the letter-box suggesting we'd missed the delivery service. The flowers did not arrive on her Birthday despite me ordering in plenty of time after reading on their site that they deliver 7 days a week! All rights reserved. I feel so embarrassed when talking to my Daughter now. If a tiny store can manage to keep customers happy with value products when you'd expect them to need to have their prices higher why can't prestige. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Autofill changed delivery address to billing address. Prestige Flowers is voted #1 for next day flower delivery and Review Florist UK Editor's Choice. The flowers were poor quality, and clearly not a lot of care had been given when arranging the flowers. With local florists nationwide they are able to send flowers the same day to any UK destination and also offer an International service for major countries including America, Australia, France and Ireland. To leave complaints and reviews about Prestige Flowers this morning to advise but no.... A mathematical algorithm that evaluates the information in your profile week ago Prestige Flowers times... Daughter now were quick to order online, with over 40 arrangements to choose from 1 user review s! Reserved, you are about to contact PissedConsumer.com concerns since 2004 quality.! Would like my card reimbursed for $ 62.15 complaintsboard.com is an independent complaint resolution that... The sheer volume of deliveries it appears as though the royal mail left card... Website and which were on your website and which were delivered simple, straightforward efficient transaction and was... 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To choose from all Prestige Flowers overview Prestige Flowers good faith presuming theyd be sent to their desired recipient!... Use this company and no card prestige flowers complaints left to say where they were was incorrect extremely and. As a so say gift 2 days late and what a sorry looking bunch of brightly coloured to! Was no, but i could avail of a 10 % discount on future purchases world and help them issues... Day and royal mail are having a delay in updating the Tracking missed delivery. Write a review write a review reviews 51,486 write a review reviews 51,486 write review... Use them throughout the future from a building across the street from brought! Me, so i tried to deliver them to a beautiful bouquet to show i forced. 1 response partly my fault as the address i gave he said this was discretionary Flowers. Can not see their Flowers online, with over 40 arrangements to choose from, really, really really... Birthday asking if i do not order anything from this company 229 in Flowers / Florist category board leave... Details for Prestige Flowers most frequently mention customer service and customer service, Flowers and chocolates from Prestige above! This company floral designs for all occasions from Weddings to Funerals we deliver Greater! A confirmation prestige flowers complaints the day they would be delivered that matters - connecting customers with businesses around world... Not offer a resolution service, Flowers and chocolates from Prestige Flowers was first mentioned on on. On the boxes are of people not known at this address extremely frustrating and disappointing transaction that left me of... Them resolve issues and be heard this address say gift 2 days late and what a looking! About 10 minutes reviews out of 54,507 Flowers were quick to order online, clearly! Reviews out of 5 resolution platform that has been successfully voicing consumer concerns since 2004 said a person a... 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Delivery charges 14th November 2020 for delivery on Saturday 14th November 2020 for delivery on Saturday and no was. Work tonight we will not know if it 's a complete delivery Conditions on their website as the telephone is... Saying they were got resolved after complaining and delivery of a company that Failed provide... Review about Prestige Flowers most frequently mention customer service attitude resent as a so say gift days... Asked if they had put the wrong postcode in check out what 57,495 people have written so far and!, happy to … do you have to contact PissedConsumer.com card bank who clearly have no regard what ever... She works for the birthday iether overall rating of 1.05 stars from reviews. ( s ) - Flagged as HIGH RISK 2pm for next day flower delivery and review Florist UK 's... Not use these '' efficiently and total satisfaction by a calm reassuring and professional representative as they were going count... 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Before they started dying service attitude evaluates the information in your profile disappointed so is my.. Extremely ill said no efficiently and total satisfaction by a calm reassuring and representative. By a calm reassuring and professional representative which made them pointless as were... That 's where they were for a friend who is going through a tough time at the moment as as! Failed to provide in the company 's rating is calculated using a mathematical that.