. These are not my glasses, it’s obvious.The salesman texted me, wrote that I was being “unethical” and should remove my negative reviews. The customer is claiming that she did not get the refund that we posted. Last year, Warby Parker rolled out the option to add blue-light filtering to your prescription lenses in response to the marketâs demand for glasses to help reduce the ill effects of looking at a digital device for long periods of time. Promptly returned my frame with the new lenses installed, a nice case, the old lenses, and did it all quite promptly. I'll use eyeglasses.com again in the future. The lightest sunglasses on the planet, now available in your prescription. Zenni Optical is an online retailer that offers affordable prescription glasses and sunglasses for men, women and children. Find helpful customer reviews and review ratings for ROKA Halsey Performance Polarized Sunglasses Designed for Sport for Men and Women - Matte Black Frame - Dark Carbon (Polarized) Lens at Amazon.com. I am a real customer. (The piece that holds the two lenses together across the nose was broken. But both glasses rock! Kinda like shoe repairing but you can still find a shop that still repairs shoes if your look hard enough.I figured I had nothing to loose since I couldn't get them repaired and it was something I couldn't do. Roka started out making athletic glasses for runners, bikers and triathletes, and many of its prescription frames are bendable at the ends and have rubberized tracks that help you get a more secure fit. After a few weeks, I checked in with the seller and was told I should have known they were being delayed because they were being shipped from Europe. Probably the most comfortable pair I've ever had. You can shake your head like a maniac and they donât move. My lenses fit securely within the frames. They have 6 crystals (actually, only 5 since 1 is missing.) Before I even received them, I was contacted repeatedly about leaving a positive review and sending them a “gratuity”. Most horrible online purchase experience ever. Browse the collection. But the excellent lens and titanium ear pieces offer killer performance. Can we resolve this repair for a discount? ! "Who says performance sunglasses have to look hokey? EVER! Roka glasses review. ©2021 Beginner Triathlete. Please edit your review.Please remove the invalid characters from your review. Only the latest review will count in the company's TrustScore. I am not a competitor I am a regular person trying to warn others to be aware of this companies practices so you don’t waste your time with these bozos. The actual turn-around time was a lot shorter than originally quoted! I finally received them in December 10th. Sturdy, but super light. We reviewed some to see if they really don't ever slip. The frames also come with three sizes of grippy nose pads to ensure a better fit. The customer did not even return the item. Roka's Halsey sunglasses look great and perform even better. During my last long ride, they did not move at all. He is only posting part of our communications. T he customer posted a negative review so we went ahead and asked her to take down the review and we will post a refund in full BEFORE the item is even returned which is against policy. But Roka has some of the best glasses frames out there. The Halsey lenses are not as wide as some of the other models. roka phantom alloy performance sunglasses The Phantom Alloy inherits the award-winning DNA of the Ultralight Phantom Titanium and the entire Ultralight Aviator Collection with the same ultralight premium C3â¢ nylon lenses and lens coatings and our patented, best-in-class GEKOâ¢ retention technology. The very next day, the refund was canceled and fell off my credit card. )I approved the amount and authorized them to proceed with the repairs. (me)After reviewing estimated costs I decided to send my glasses. Roka Matador sunglasses review The Matador sunglasses offer a unique look certain to divide the style-conscious. !Anyway, the communications between myself and Eyeglassesdepot was excellent. I'm sure AF means as a feather, because they are. Available in a wide array of colors. Were they confused with another order? With the USAT discount, these polarized glasses were $168. The Smith PivLock V2 Max with purple mirror lenses. Honest, fast, fair and easy to work with. Glasses reduce glare, and the resultant eyes train or fatigue. We are always here to work with. The crystals act as rivets to adhere the lenses to the replacement frames. They were a different style, came without the Chanel packaging, and appear to be subpar quality (I don’t think they are authentic, and it doesn’t help that they were shipped from an Eastern European country that has no Luxotica distribution center).-I contacted seller requesting to send back the glasses and to get a refund. Still no refund, and he just sent me the return shipping label this morning, 12/16, so I could not have returned them any sooner. ROKA RISEâ¢ - non-prescription lenses that aid sleep and recovery. If you have a single-vision prescription (glasses to see far away or close up), you can generally get by with CR-39 lenses. © 2021 Trustpilot, Inc. All rights reserved. I love the Sophia Loren eyeglass frames. I sent Eyeglasses Depot my Tiffany sunglasses asking for lens replacement. Given how light they are, the fact that they don't move at all during activity, and they look great, these are an excellent value. ! High pressure to submit your eyeglasses after you fill out their form for quote estimate. Warby Parker Blue-light Glasses Review. *****update: Seller’s response below is not true! BUYER BEWARE! I think now there is no pleasing this customer in any way. Roka makes unisex sunglasses that are designed for performance, but they also are very stylish. I had the opportunity to test out a couple different styles of their cycling specs and came away very happy with the performance and quality that is on par with the giants of cycling eyewear like Oakley, Smith, etc. Roka offers in-home try-on for $10 (credited to a purchase of glasses), but prescription lenses are nonrefundable. I asked to call the bank together, I sent her screenshots of our side, I offered her to log into my machine so I can show her the interface. Nice touch! They are quickly becoming my favorite accessory. 39dollarglasses.com Read 479 Reviews Online eyeglass retailer with virtual try-on technology. There were NO rivets or crystals on my Tiffany glasses. They are incredibly light, do not move at all during activity, and the lenses are excellent. I was informed of their progress right through the return shipping and the tracking number. . -I ordered my glasses on November 2nd. That sent me through the roof. They are imitations of mine. The case is a case, nothing special. The problem is the glasses I received are NOT mine. And the fact that he just disclosed my personal information, including my credit card information (which I have since cancelled) just goes to show the type of unprofessional company I am dealing with. I was on the search for glasses that look good and would work for sports, ... both with my prescription. I am being asked to take down my review first, then they will “do everything we can to make it right.” But no one has offered to return my original glasses to me and no one can explain why the pair that I received has crystals all over it. Then he told me he would get me the glasses I ordered. We did ABSOLUTELY NOTHING WRONG. We find ourselves overworked, overstimulated, then we canât slow our brain down, canât sleep and donât fully recover. -After much back and forth, seller offered to issue a refund if I took down my negative review. For instance, while there may be other triathlon sunglasses that suit specific racers better than others, the Roka TL-1 triathlon sunglasses provide by far the best overall performance that we found. The turn-around time quoted seemed a bit long but accepted it thinking they had a good backlog which indicates how successful a company is.I was willing to wait my turn and just happy to find someone that still did this sort of work and was willing to wait. Roka's Halsey sunglasses look great and perform even better. Sells prescription eyeglasses, sunglasses and contact lens packages for kids and adults. You can trust them to take care of your eyewear as if it were their own! Sent them in and hoped for the best. Unique design covers your existing glasses without looking bulky. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. These sunglasses do not move at all during activity. Between all of this, there were an influx of rude and unprofessional messages and phone calls. Very friendly staff, and kept me informed all along the way. Prices were reasonable, and the repair quality was excellent. I was told several times that it was a lost art. They can be inexpensiveâwe found them â¦ 38.1k views. I contacted them immediately because my glasses don't have ANY crystals on them. Advertised as "light AF". Roka Hunter Photochromic Prescription Sunglasses ($265) I have worn glasses since the age of five, being very near-sighted. The glasses arrived shortly after that. Both glasses fit great out of the box for me, but came with different nose pad sizes. . They are so comfortable, so light, and do a great job reducing glare. I decide to go ahead with repair, then upon checkout I was hit with more unexpected additional fees for return shipping $12. ROKA is a well-known and respected brand on the triathlon scene and while triathlon gear is very sport specific their sunglasses easily cross over to general cycling. All of this was rejected. We do not switch peoples glasses. But we did it anyway. I took down my review, he sent confirmation of a refund. . The hinges are different. A quality pair of sunglasses is essential in the cockpit environment to optimize visual performance. !Overall, I am very pleased with this company and would not hesitate to use them again or recommend them to anyone needing their glasses repaired. As a former back-of-the-pack triathlete, I look for performance optics that meet the most demanding criteria in categories of weight, durability, face coverage and, above all else, ostentatiousness. The seller kept trying to bargain, making this feel more like a swap meet transaction than the purchase of sunglasses from a reputable seller. The company has its own production facility, which allows it to cut outsourcing costs for manufacturing, licensing fees, warehousing and more. I want an explanation and solution before any consideration to change this review. The customer received the incorrect item and we offered to refund the customer in FULL when the item is returned. There are a number of factors that can effect an estimate sent via email without the item being in our possession. There is more. The "new" lenses are riveted on top of the frames. All Rights Reserved. Much to my surprise. The glasses arrived shortly after that. I was expecting a boatload of excuses as to why they were late but never received one. The Best Aviation Sunglasses for Pilots in 2021 and Things to Keep in Mind When Buying. The workmanship is first class all the way. I have spoken to my manager and he will be more than happy to offer you a discount on this repair. I see this is a preference matter, but if you care about wide lenses, check out some of the other models. I really liked these glasses! They are so comfortable, lightweight, and feminine. The information in this review did NOT happen. These are super comfortable glasses. Fitover sunglasses slide over prescription glasses. They said, "typo" and revised the quote as lenses only and I provided $125 payment. I don't recall seeing anything about sending a picture to give a more detailed description of the damaged glasses.After I received the repair bill I was quite shocked at a repair cost nearly tripling what guessed wouldwould be in the ballpark $60 to high side $70, after contemplating for a couple days. UPDATE 9/5/20: One big downside with my glasses so far is that the "gecko" rubber nosepads starts to deteriorate after about 45 days. They are quickly becoming my favorite accessory."LundyLund. This pair of glasses were very special to me but I could not find anyone locally that did this type of work. I LOVE these glasses. You never sent us any pictures of the frame. Read honest and unbiased product reviews from our users. Sunglasses help safeguard a pilotââ¬â¢s most important sensory asset ââ¬â vision. .Well my faith was rewarded!Shortly after sending mailing them, I heard back from Eyeglassesdepot after they received my glasses with a quote for the repairs. I have always struggled with sunglasses on the run and for other sports. The stems are different. Straight up prescription sunglasses were expensive and as I often â¦ THEY WERE EARLY ! I prefer the SR-1X for cycling and the Halsey line for running, for what itâs worth. The customer's account was refunded in full. The nose bridge is different. Thus why I offered to save time and expense by doing my own footwork.Now I feel like, what a mistake.What happened to 100%risk freeThe chat agent has no customer skills what so ever. I had the most horrible experience with this company, and I am still trying to get my money back!First, i am not a competitor. I wore them on a 4 hour ride, and never had to take them off due to discomfort. Second, I hate writing bad reviews, but felt compelled to do this to protect others. These people really know what they are doing. Unlike my old sport glasses, these I would gladly wear in any non-sporting situation. Trustpilot is now investigating this false allegation. The first quote came back with cost for crystal replacement in addition to the lenses. Price range: Prescription eyeglasses start at $95 The try-on-at-home program is a big selling point for Warby Parker. Combine style & comfort Ultralight Won't fall off The gold color is different. The Roka Halsey only weighs 26g (0.9oz), making them the lightest sunglasses in our best sunglasses for running gear guide. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. ONE STAR IS TOO MANY TOTAL SCAM AND RUDE BEHAVIORDONT FALL FOR IT- they like to say people are posting from their competitors. This is from a competitor and not a real customer. We did nothing wrong. I have another pair that I plan in the future to have repaired, as well. Well, as I mentioned in an earlier review, I took a chance with this company and sent in my broken eyeglasses. Tough plastic lenses are fully polarized. These are high performance glasses. So now, I am out hundreds of dollars and I’m going through my credit card company to dispute, and I may be taking further action if he charges my card again. They are incredibly light, do not move at all during activity, and the lenses are excellent. Bait and switch service. I then personally posted a refund to the customers credit card. For one, while they may not provide the absolute best optical quality, they are not too terribly far behind with Carl Zeiss lenses. Roka does, however, make an even lighter pair of sunglasses for running called the Phantom Ti Aviator, weighing in at a mere 20g (0.07oz)! Save yourself the trouble, and buy or repair your glasses elsewhere. Weâve all felt the effects of too much screen time. I contacted seller again, and when I told him I would repost my negative review, he threatened to charge my card another $45 for disputing the transaction. Perfect fit, no adjustments needed. We will replace with original OEM hindges lenses when available from the manufacturer. This is a a competitor website posting this. Lightweight design remains comfortable, even during long journeys A brief affair with the Giro Air Attack and its magnetically fastened Zeiss shield. I have a pair of their SR-1X and a pair of Halsey sunglasses from Roka and I love both of them. -The glasses were not what I ordered. Oh the $5 thing, here's the emailSorry, we don't allow email addresses in reviews. Hidden ventilation, but effective - my glasses have yet to fog up even once. It almost felt like slighted antagonization which did not help the situation at all.Sincerely,Anthony A. this was their reply On Wednesday, December 2, 2020, 06:37:03 AM EST, EyeglassesDepot Sales Team saleseyeglassesdepotcom wrote: Please explain what exact “practice” you are not happy about? First, he told me the glasses I ordered were discontinued and I should keep the ones he sent for a discount. Oakley Jawbreakers with Prizm Road lenses. ... help Reddit App Reddit coins Reddit premium Reddit gifts. Struggled with sunglasses on the search for glasses that look good and would work for,... That it was a lost art so comfortable, lightweight, and the repair quality was excellent that effect... Important sensory asset ââ¬â vision eyeglasses Depot my Tiffany sunglasses asking for lens replacement repair glasses! Try-On-At-Home program is a big selling point for Warby Parker Halsey lenses are riveted on of! 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