I tried to find this policy on the singpost website but came up empty. Usually we will check with the post office near our place to see if it’s there. Some just bochup and anyhow chuck the mails. Head to post office nearest to the shipping address To be fair, normal mail does not come with insurance, hence SingPost is not liable for lost in transit items. That’s good! The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. I'M IN orders are packed in sturdy brown carton boxes to ensure that your products arrive in good condition. Hi Valerie, if stamps were used on your parcel, it was mailed via normal mail. Otherwise, you can only wait and see if the mail will be returned to you. – Delivered to wrong address (encountered this 2x, received mails which belongs to neighbours) Will it be sent back to post office since there is a tracking number or will it be sent back to me? Include details such as your tracking number and address. Firstly, you should contact the sender/seller/online store for help. Hi. I stay in the west area too and my normal mail deliveries usually arrive 1-3 days after being posted out. yeah i found it! haha mods could add it to memorable entries perhaps. I have been sent a normal mail (in a small envelope) 2 weeks ago but have yet to receive it, and my sender did not receive bounced mail either. I thought your post was very informative. Been a week or so.. sigh. In both scenarios, a new stamp fee has to be paid. :). As you can see, with the exception of non-tracking letters 250g and under, Singpost’s rates are actually now cheaper. I don’t understand why you’re being so defensive. HI there I need to mail a jacket but I don’t know how to? ​*fingers crossed*​, Hi I have mail something to the seller but the seller haven’t received it is more then 1 week already and gonna be 2 weeks soon I did not use rm I use nm and I have checked with the seller that the address was correct and I have put stamps and my return address but it also didn’t return it to me am I able to go to the nearest postoffice and ask them for help by searching my lost envelope I have a picture of it please reply once you see this thanks:). SingPost has done it again.. this time round, they lost complainant’s parcel from Australia..!! Hi.. recently I mailed out 1 small parcel but I forgot to put stamp on it.. understand that the postman will still delivered the parcel to their door step.. but what if they not at home? We can mail around maximum 5-6 pieces of clothing (due to weight constrain of 2kg) via this method. This is the first time I missed out a number by accident. However, we highly recommend that you take up our standard delivery option where the package is trackable and will be replaced if lost. I have not heard of this practice. You are super disappointing! – Wrong address written (be it human error by sender or wrong address given by recipient) , hi …I would like to get some help pls …I have made I order online from china and it take 4 days to arrived in Singapore on the 9 july .on the 11 july I call signpost to check my package ..and they said it is in Singapore and arranging for delivery and it will be 1 to 2 working days ..on the 13 july I call again to asked why not delivered ..signpost said 2 to 4 working days ..15 july still not delivery and I call again …signpost call center ..they marry go round with ..till now I still did not get my package….and I just received a call from signpost on the 19 july that they have lost my package ….i’m so sad that in my own country i received such a bad service from signpost …can someone pls help me ….is the ceo of signpost sleeping or just sitting on his fat chair only …..there is so many complain about signpost and nobody is doing something about …this is not the first time I have this issue with signpost lol ….thanks, Perhaps you can give it another shot by sending SingPost an email regarding this: Super lousy and irresponsible service! Lost my item and claimed that item is untraceable! Hi Huishan, if you haven’t mailed packages before, I would suggest going to the post office to mail out the jacket. My normal mail have not come for three weeks and there are no return addresss written on it. Keep your fingers crossed that it’s a delayed and not lost mail. I just have new information to share. Perhaps you may want to check if this fee can be avoided if you opt for self-collection at the post office? Shld I then personally go down to my nearest post office to look for it then? Well, added it to my own memories...just in case (: thanks for much, i happen to didnt receive a seller package recently.. but i went to PO, they ask me to fill in a enquiry form.. does that help too? When you mention ‘normal mail’, the typical reply: “oh for normal mail we can’t track…”, still, let them know you understand that but request for them to search for it anyway, How to prevent or reduce the chance of having mails lost or delayed? You may purchase insurance offered by SingPost's insurers, if required. But there hasnt been any appearance of the mailman. nw still no news. Is it possible for the mail to be delayed for this long? Do you know if the item was shipped by SingPost normal mail? they couldnt locate one of the package i sent out! SingPost will be replacing this … The seller said she posted it already last 07 November but up until now, i haven’t received the item yet. Is there any charges to mail? If my family members have collected the parcel for me, of course they would have told me. Something like Woodlands Drive 16, but I forgot to add in the number 16. Let post office staff know you understand normal mail has no tracking number, ask for their help to see if there’s any parcel there that matches the description of your parcel. We don’t use FedEx so we’re not sure how it works. – Damaged for certain reason (heard of the flood at Orchard Road? ), 1. Singpost Singapore Post - Lost Mail, Improvement Required Lim Copi. If not, the parcel will be returned to the sender if a return address is written. colour of package or the date the package posted). I have found some info from, SGSELLTRADE: Online Shopping in Singapore. For bigger parcels, we would have to go by Registered Mail. However, he had told her to contact him if her family experiences any lost mail again. If it’s mailed via Smartpac or registered mail, you can contact Singpost with the tracking number for investigation. Dont know where to find. Now the seller request that I pay another shipping charge as he would have to ship it out for me again. My Mail Box (Residential) Sending within Singapore via Speedpost Call us at 1605 24/7 Customer Care Hotline From Overseas +65 6841 2000 (Select Option 1) Speedpost Hotline +65 6222 5777 Open 24/7 You'll receive an email from SingPost, regarding which post office to collect the Lost Mail. I appreciate your help. This QR code verification process is easy-to-use, convenient, and eliminates the need to manually unlock and lock letterboxes using a key that can be lost or duplicated. Including description of the package may help (e.g. After this incident, I lost 60% faith in SingPost services. In the case they didn’t leave any slips or letters to inform you to collect, then what should you do? If so, you might want to call up SingPost at 1605 to enquire about the exact location of the branch. Personally, we prefer SmartPac for greater convenience, because the parcel will be left in the letterbox in the event the recipient is not around. However, at times, if they didn’t bring the slip out, they may not inform you. Hi, I recently forgot to put stamps on one of the envelopes that I sent out because there were many envelopes and I missed one , but what will happen to that mail without the stamps? Operating Hours: Mon – Fri : 9am – 6pm Sat, Sun & Public Holiday : Closed. Otherwise, the only thing you can do is to wait for the parcel to be delivered, or get returned to the sender (provided a return address was written on the parcel). From our experience, mail is usually held in the post office for about 10 days to await collection. Good luck and hope you find your parcel soon! anw, you guys know the postman can get really blur at times? Thus, I think it’s an invalid address. It’s much safer and spending a few more dollars for a peace of mind is definitely worth it. What can I do? Send a complaint feedback to Singpost (they usually respond in 2-5 days) *this is the most useless method but try anyway* i still feel very bitter over my 35 bucks bag lost in May. He say he will lodge police report. ahhh, i think i lost mine :(, hmm about a week after i realised its lost. There are afew other possiblities it could be seller did not send or buyer did actually receive the mail but claimed otherwise or you might have given the wrong info abt your lost mail (e.g. 3. Thanks! Adam Wasserman, a 21-year outdated university student from Sarasota, Fla, devoted 9 months endlessly sifting through primary sources to attain what few in his age classification have carried out prior to: write a sound record book accordinged to strong main sources while maintaining an office appeal for an extensive viewers. Hi, i would like to ask for help. Early maps offer a fascinating window into Singapore’s history. There is no guarantee your parcel will definitely be at the post office. Hey, I’m the recipient. Hi! Pls help. Hi! I think there is no use paying this fee because normal mail is not traceable. paper envelope? i've checked with my local post office but they've said that they haven't received anything yet. Mail without complete/correct address is usually routed to another department and is not kept at the post office. Why do normal mails go missing? Delays do happen with normal mail. My parcel disappeared I waited and waited for ten days but it never arrived. Do also ask the seller to keep a lookout for the parcel in case it is returned to them (if the seller included a return address). Name/Nick (the seller wrote on the package) and address of addressee. I’ve contacted Singpost but have yet to hear from them. Very dissappointed about singpost. Customer claims SingPost lost parcel worth nearly S$1,500, offered compensation of S$150 ... the maximum compensation for items sent or received by Speedpost or Express Mail … colour). how cld they lose 1 but successfully send out the other! It seems like item didn't even leave Singapore for 2 months! The address is correct and in fact, the seller sent me a video as evidence that she posted it. Hello. Typically the post man would leave a delivery advice advising you to collect it from the post office. I thought you wrote a good article and decided to contribute some new information for others who may face the same problems. been waiting for 1 whole month. Thanks for sharing...although I hope I'll never have to use it. READ: SingPost launches platform for residents to rate, give feedback on postmen. Don’t: Try not to make it too hard for postal workers who handle your mail and choose white, cream, pastel or … how long does singpost normal delivery (Parcel) takes to reach me? I have an normal mail lost from Agneselle.Unbelieveable cos I never encounter any mail lost before:(. From what I understand, I have to pay the $21.50 before they even try to find the lost mail. i though the postman will deliver to my shop …can help me get the parcel send to my shop thx. I bought a box of cereal last month and the seller mailed it out via normal mail on 2 august, today is 15 august already but i still haven’t receive it yesterday i heard the postman at my doorstep but when i come to the door he was already gone and there was no slip for me to go singpost to collect, my letterbox was full yesterday so i think he tried to deliver to my unit, what do you think i should do? Recently I bought a pack of white glue from carousell. You might want to consider purchasing a SmartPac/PolyM at the post office to pack it in. You are super disappointing! This will help the post office staff with the search. For $2.24 more, registered mail offers insurance (up to S$68) and tracking number (aka registered article (RA) number) so the recipient or sender can trace the parcel and monitor the delivery process – call 1605 or visiting Singpost’s website (www.singpost.com/ra). . it is so frustrating! SmartPac is also delivered to the doorstep, however, if there’s no one in, it will be left in the letterbox. hey dear, i didnt manage to find them. When will I get my refund? And it need how many days to deliver the parcel? Hello, I know it can be annoying & overwhelming asking similar questions but recently, I mailed an item to a buyer with the wrong postal code. Now claimed that it is lost and is just refunding me S$68 to close the case! Is this the normal procedure? The SingPost staff will then pass you a polymailer and you will just need to fill in the recipient’s address, your address, put the item in, seal it up, make payment and pass it to the SingPost staff. If you are an online shopping addict like me, PLEASE (for the benefit of yourself and the store owner), opt for Registered Postage option. Bring along your IC and ask sender for more information: size of parcel, colour and description of packaging (box? Unfortunately, that doesn’t sound good If the mail is bulky, you can try making a trip down to the post office nearest to the shipping address and ask if it is there. Contact Singapore Post and get REST API docs. If it’s sent by Smartpac, registered mail or courier, you can ask the Carousell seller for the tracking number. TracknTrace offers a convenient 1-stop portal for the tracking and tracing for mails and package originating from Singapore. Is it possible that my item is lost in the mails? As there are still stamp on the box, just that its not the recent date but the previous sent out date. If it’s via normal mail, perhaps you can request for the seller to keep a lookout for any bounced mail, just in case. – Seller to include written address If your parcel comes with a tracking number (i.e: registered mail/Smartpac/Speedpost), you can first check the status online at their website: http://www.singpost.com. Make your way through the lobby, security check, wait for an escort, ... 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For ten days but it should help letters / mails delivered wrongly Season! Said that they have n't received anything yet insurance offered by SingPost hey,. Something without a stamp, the postman will still deliver to the Returns unit it be... From diytoolskit.com you can give it a try that maybe i can find ways! Mail a jacket but i feel that in this case i was by... Couldnt locate one of the content, whichever is lower gave it a try that maybe can. I really do n't understand how does SingPost lose mails?!?!?!?!!! Addresss may not inform you personally, we have yet to encounter returned package with no reason all! The first time i missed out a number by accident they figured out the reason you me! Possible that my item await collection u are really unlucky, SingPost is to. This case i was scammed by that blogshop... i have a mail. Would SingPost send the normal mail ( worth 100+ ) got lost and... The man will come and pick it up for free video as evidence that she mailed the item shipped... Scammed by that blogshop... i have to do is request for their to... Address and operation Hours: https: //www.singpost.com/contact-us/service-enquiry experience lost mails shipped out SingPost...