Remove … The Premis deadbolt requires a tapered latch bolt for ease of operation. 11 votes, 29 comments. The lock is Homekit ONLY and does NOT work with Android phones. Yes I have allowed the app to use Bluetooth … Avoid turning on the touchscreen unnecessarily. Using the Weiser App within Bluetooth range, you can lock/unlock the Aura Smart Lock and program up to 250 user access codes that can be scheduled and customized. If you're experiencing issues, our Support Center is also available for instant access to frequently asked questions, how-to's, and troubleshooting help. Why isn’t my Aura Deadbolt locking using the Kwikset App or 1-Touch Locking button? Check your door alignment. Make sure you click on the link that lists all the sellers, otherwise it shows up at $199.99. Send a support question about Premis to our support team. We'll respond to you as quickly as possible. Operating the lock excessively reduces battery life. not drilled deep enough. Remote Access* Rushing off to work again? Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Read honest and unbiased product reviews from our users. Send a Question. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. ... Weiser Inc. With the Premis app installed, your iPhone becomes your mobile security command center. There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. Find helpful customer reviews and review ratings for Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel (9GED22000-001) at Amazon.com. Woman's finger touching a Kevo lock. You can use the Premis app to check the status of your lock. When the batteries die, the codes are stored in non-volatile RAM on the RF card. The lock beeps, the Checkmark and Lock symbols alternate fl ashing, and the door cannot lock. The motor will not work. For information on how to change your batteries, please see documents and videos on the Aura Support Page. Security features include Weiser’s SmartKey Security and patented SecureScreen Technology to prevent against both common and advanced break-in methods Remotely monitor lock status, remotely lock or unlock the deadbolt, manage authorized lock users, generate up to 250 user codes and schedule or revoke guest access through the app Woman's finger touching Premis touchscreen electronic lock. Claim Share Print. Obsidian touchscreen electronic lock in satin nickel. One year warranty on the electronics. Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel is currently at all time low on Amazon for 157.80$. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike. Lifetime warranty on the finish and mechanicals. The door handing process was not executed The deadbolt latch and strike are misaligned, during installation. What is the warranty on the Weiser Home Connect Door Locks? Weiser Smart Electronic Locks. 8:15am Did you lock the door? That means that every time you want to add a or change an access code (or use the Premis app for anything) you need to do a complete set up all over again. Business Profile. Make sure you search on "Weiser Premis App IOS 13 issue" and "Kwikset Premis App IOS 13 issue" before you consider buying. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Page 12 62812 / 01 The hole in the door frame for the latch bolt is The clutch is disengaged. Remove the battery pack. 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